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We fully guarantee all of our high quality diamond tools.
Guarantee We fully guarantee all of our high quality diamond tools.
However, should you become disatisfied with one of our diamond products, then it should be returned to Black Diamond International Ltd together with a sample of material(s) used and a reason for return.
All warranty claims considered, will be to the discretion of Black Diamond International Ltd.
DIAMOND BLADE WARRANTY
Claims will only be considered on a diamond tool returned with at least 50% of the usable diamond segment remaining, provided that it has been used in accordance with the operating/safety instructions.
DIAMOND CORE DRILL WARRANTY
Core drills must be centred using a guide rod/drill. Core drills used without a guide rod may be subject to breakage. Core drills returned to us which have not been used with a guide rod/drill may be considered ineligible for warranty.
Genuine claims will only be considered on a diamond tool returned with at least 50% of the usable segment remaining.
The Invoice Number and Date must be quoted when returning goods for credit, or under complaint.